Returns and refunds

Last updated: November 1, 2026

Our promise

We want you to be happy with your order. If something is not right, contact us and we will make it right.

Returns of unopened products

You can return unopened, unused products within 14 days of delivery for a refund of the product price. Original shipping charges are not refunded unless the return is because of our mistake. Return shipping is paid by the customer unless the return is because of our mistake.

Opened or used products

For hygiene and safety, we cannot accept returns of skin care and grooming products once they are opened or used, unless the product is damaged, defective, or sent in error, or you had a skin reaction to it (see below).

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund the item, whichever you prefer.

Skin reactions

If a product irritates your skin, stop using it and contact us. Tell us the product and your order number. We will refund or replace it, and we encourage you to see a medical professional for any serious reaction. Please do a patch test on a small area before first use.

How to start a return

Email starnstonelsc@gmail.com with your order number and the reason. We will reply with return instructions and the address to send items to. Please do not send items back without contacting us first.

Refunds

Once we receive and approve your return, we refund the original payment method. Card and Cash App Pay refunds usually appear within 3 to 7 business days, depending on your bank. Venmo payments are refunded through Venmo.

Kit savings, promotions, and sets

If you return part of an order that received kit savings or a promotion, the discount is shared across the items, so the refund for each item reflects what you actually paid for it. [Describe your rule for the Travel Set and for orders that drop below the kit discount level]

Cancelling an order

To cancel an order, email us as soon as possible. If it has not shipped, we will cancel it and refund you.

Questions? Email us at starnstonelsc@gmail.com, or use our contact page.